Every KBD order ships in a plain, unbranded box. There is no KBD logo, brand name, product name, or category reference anywhere on the exterior. The return label shows only a neutral sender name. Your carrier sees a box; your neighbors see a box; the person sorting mail at your building sees a box.
NOTE: We're currently bringing our new fulfillment center online. During this period, orders may take up to 1–2 weeks to process before shipping. You'll receive a tracking email as soon as your order ships. Please allow up to 48 hours after shipment for tracking information to update.
Orders are typically processed within 1–3 business days (excluding weekends and holidays) after your confirmation email. You'll receive a tracking email as soon as your order ships. Please allow up to 48 hours after shipment for tracking information to update.
Shipping options and charges are calculated and displayed at checkout based on your destination, the items ordered, and the speed you select. Estimated delivery times are shown at checkout and begin once your order ships, not when it is placed.
We ship to most countries, with rates calculated at checkout based on weight and destination. International transit times typically range from 7–14 business days but vary with customs processing. Any import duties, taxes, or VAT charged on arrival are the responsibility of the recipient.
Some countries restrict the import of adult products. If we are unable to legally ship your order to your destination, we will cancel and refund it in full before it leaves our facility.
Your payment statement will show the charge as KBD. Nothing on the statement identifies the product or category.
If your order hasn't shipped, we can usually change or cancel it — contact us through our Contact page as soon as possible after ordering. Once an order has been handed to the carrier, we're no longer able to pull it back.
Please make sure your shipping address is complete and correct at checkout. We are not responsible for delays, misdelivery, or non-delivery caused by an incorrect or incomplete address, and we cannot change an address once an order is in transit.
If your tracking shows no movement for 7 or more business days, or a package is marked delivered but you don't have it, contact us. We'll open an investigation with the carrier and work with you to resolve it.