Within 1–2 business days! You'll get a tracking email as soon as it's on its way.
All orders ship in plain packaging with no labeling or branding. Nothing on the exterior identifies the contents or category.
Standard US shipping: 3–5 business days. Express: 1–2 business days. International: 7–14 days depending on destination and customs.
Yes, to most countries. A handful of regions restrict adult products; if your order can't legally clear customs, we'll refund in full before it ships.
Shipping rates are calculated at checkout. Every order ships in plain, unbranded packaging.
It appears as "KBD": no product name, no category reference, nothing to identify what you bought.
No. We use analytics to improve the site, but we never sell customer data to third parties. Our full policy is on the privacy page.
No, guest checkout works for everything. Accounts are optional and exist so you can track orders and reorder easily if you want to.
Yes. All our sets use PU leather (vegan), nickel-free hardware, and polyester linings. Materials are listed on every product page.
Set size maps roughly to experience level: 5-piece for first-timers, 10-piece for the most common starting point, 15-piece for couples who want variety from the start. Our Find Your Fit quiz gives a more tailored answer in two minutes.
Yes! Unopened items can be returned within 30 days. For hygiene reasons, opened items are non-returnable unless defective. Full rules are on the returns page.
Email info@wellnesskbd.com within 7 days with a photo. We'll send a replacement or refund, your choice. No return shipping needed.
Check each product's size chart before ordering! We do not accept returns for
sizing reasons.
If you catch a mistake right after ordering, email info@wellnesskbd.com immediately, and we'll try to update it before it ships. Once it's with the carrier, we can't make changes, but you can return it when it arrives.
Yes, we accept all major credit cards, Apple Pay, Google Pay, Shop Pay, and PayPal.