Within 1–2 business days from our Pennsylvania warehouse. You'll get a tracking email as soon as it's on its way.
All orders ship in plain brown boxes with no KBD branding. The return label reads "KBD" — nothing on the exterior identifies the contents or category.
Standard US shipping: 3–5 business days. Express: 1–2 business days. International: 7–14 days depending on destination and customs.
Yes, to most countries. A handful of regions restrict adult products — if your order can't legally clear customs, we'll refund in full before it ships.
Free US standard shipping on orders over $75.
It appears as "KBD" — no product name, no category reference, nothing that identifies what you bought.
No. We use analytics to improve the site, but we never sell customer data to third parties. Our full policy is on the privacy page.
No — guest checkout works for everything. Accounts are optional and exist so you can track orders and reorder easily if you want to.
Yes. All our sets use PU leather (vegan), nickel-free hardware, and polyester linings. Materials are listed on every product page.
Set size maps roughly to experience level: 5-piece for first-timers, 10-piece for the most common starting point, 15-piece for couples who want variety from the start. Our Find Your Fit quiz gives a more tailored answer in two minutes.
Usually yes. Every out-of-stock product has a "Notify me" option — we'll email you as soon as it's back.
Yes — unopened items within 30 days. For hygiene reasons, opened restraint sets, jackets, and body-contact items are non-returnable unless defective. Full rules are on the returns page.
Email hello@kbd.com within 7 days with a photo. We'll send a replacement or refund — your choice. No return shipping needed.
Check each product's size chart before ordering. If a jacket is unworn and tags are on, we'll exchange it within 30 days for a different size.
If you catch a mistake right after ordering, email info@wellnesskbd.com immediately, and we'll try to update it before it ships. Once it's with the carrier, we can't make changes, but you can return it when it arrives.
Yes, we accept all major credit cards, Apple Pay, Google Pay, Shop Pay, and PayPal.